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Roman Manufacturing, Inc.
Grand Rapids, MI, United States (on-site)
19 days ago
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Roman Manufacturing, Inc.
Grand Rapids, Michigan, United States (on-site)
19 days ago

Description

The ideal IT Support/ Help Desk candidate will be a motivated individual that performs all duties required with technology assistance. The ideal candidate will be able to:

  • Assist users in resolving problems through discussion and diagnosis
  • Takes the necessary steps to remedy the problem
  • Able to diagnose problems and will refer problems requiring specialized intervention to a higher level
  • Becoming a solid troubleshooting resource for our one-year-old ERP system
  • Installing and configuring computer hardware, software, systems, networks, printers and scanners
  • Assisting with our third-party network IT services provider to get faster results for our team
  • Monitoring and maintaining computer systems and networks
  • Responding in a timely manner to service issues and requests
  • Assist in providing technical support across the company
  • Setting up accounts for new users
  • Repairing and replacing equipment as necessary
  • Testing new technology
  • Training users on the software and hardware as needed
  • Other tasks as assigned
  • Specialized training beyond high school and 2 + years of experience in computer software and hardware applications
  • A thirst for knowledge, as this is a role with a high potential for growth
  • An ease with technology, especially MS365 products
  • A technical, logical thought process and strong problem-solving skills
  • An ability to prioritize and multitask for maximum results
  • An ability to work independently to successful project completion
  • Professionally and positively communicate and assist at all levels of the organization as you will get to know everyone in their hour of need
  • Analytical skills with a keen sense of organization and detail
  • Knowledge of Global Shop Solutions is a plus

Qualifications:

  • Specialized training beyond high school and 2 + years of experience in computer software and hardware applications
  • A thirst for knowledge, as this is a role with a high potential for growth
  • An ease with technology, especially MS365 products
  • A technical, logical thought process and strong problem-solving skills
  • An ability to prioritize and multitask for maximum results
  • An ability to work independently to successful project completion
  • Professionally and positively communicate and assist at all levels of the organization as you will get to know everyone in their hour of need
  • Analytical skills with a keen sense of organization and detail


Responsibilities:

  • The ideal IT Support/ Help Desk candidate will be a motivated individual that performs all duties required with technology assistance
  • Assist users in resolving problems through discussion and diagnosis
  • Takes the necessary steps to remedy the problem
  • Able to diagnose problems and will refer problems requiring specialized intervention to a higher level
  • Becoming a solid troubleshooting resource for our one-year-old ERP system
  • Installing and configuring computer hardware, software, systems, networks, printers and scanners
  • Assisting with our third-party network IT services provider to get faster results for our team
  • Monitoring and maintaining computer systems and networks
  • Responding in a timely manner to service issues and requests
  • Assist in providing technical support across the company
  • Setting up accounts for new users
  • Repairing and replacing equipment as necessary
  • Testing new technology
  • Training users on the software and hardware as needed
  • Other tasks as assigned


Job Information

  • Job ID: 67670451
  • Workplace Type: On-Site
  • Location:
    Grand Rapids, Michigan, United States
  • Company Name For Job: Roman Manufacturing, Inc.
  • Position Title: IT SUPPORT / HELP DESK
  • Job Function: Information Technology
  • Job Type: Full-Time
  • Min Education: H.S. Diploma/Equivalent
  • Min Experience: 2-3 Years
Metals
Wyoming , Michigan , United States

Please refer to the company's website or job descriptions to learn more about them.

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