Description

The ideal IT Support/ Help Desk candidate will be a motivated individual that performs all duties required with technology assistance. The ideal candidate will be able to:

• Assist users in resolving problems through discussion and diagnosis
• Takes the necessary steps to remedy the problem
• Able to diagnose problems and will refer problems requiring specialized intervention to a higher level
• Becoming a solid troubleshooting resource for our one-year-old ERP system
• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Assisting with our third-party network IT services provider to get faster results for our team
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Assist in providing technical support across the company
• Setting up accounts for new users
• Repairing and replacing equipment as necessary
• Testing new technology
• Training users on the software and hardware as needed
• Other tasks as assigned
• Specialized training beyond high school and 2 + years of experience in computer software and hardware applications
• A thirst for knowledge, as this is a role with a high potential for growth
• An ease with technology, especially MS365 products
• A technical, logical thought process and strong problem-solving skills
• An ability to prioritize and multitask for maximum results
• An ability to work independently to successful project completion
• Professionally and positively communicate and assist at all levels of the organization as you will get to know everyone in their hour of need
• Analytical skills with a keen sense of organization and detail
• Knowledge of Global Shop Solutions is a plus
  
  

Qualifications:

• Specialized training beyond high school and 2 + years of experience in computer software and hardware applications
• A thirst for knowledge, as this is a role with a high potential for growth
• An ease with technology, especially MS365 products
• A technical, logical thought process and strong problem-solving skills
• An ability to prioritize and multitask for maximum results
• An ability to work independently to successful project completion
• Professionally and positively communicate and assist at all levels of the organization as you will get to know everyone in their hour of need
• Analytical skills with a keen sense of organization and detail
  
  
  

Responsibilities:

• The ideal IT Support/ Help Desk candidate will be a motivated individual that performs all duties required with technology assistance
• Assist users in resolving problems through discussion and diagnosis
• Takes the necessary steps to remedy the problem
• Able to diagnose problems and will refer problems requiring specialized intervention to a higher level
• Becoming a solid troubleshooting resource for our one-year-old ERP system
• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Assisting with our third-party network IT services provider to get faster results for our team
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Assist in providing technical support across the company
• Setting up accounts for new users
• Repairing and replacing equipment as necessary
• Testing new technology
• Training users on the software and hardware as needed
• Other tasks as assigned