SummaryA+W seeks an experienced Professional Services Consultant to play a key role in the implementation and consulting of A+W Software by providing the necessary business process: installing, training, and applications consulting to ensure the customer’s success in using A+W applications as a tool to improve overall business performance.Duties and Responsibilities include but are not limited to the following:•Installation and configuration of A+W Software applications by providing services•Develop business related knowledge to be able to understand and solve customer requirements•Provide training and technical support to both customers and A+W's internal resources•Prioritize, promote and support the goals and values of A+W management•Assist with the development of reference material and procedures•Actively map your knowledge gaps in existing and new features/modules and review resolved EC's and cases to help bridge the gaps•Collaborate with the sales team on pre-sale intel to establish client needs•Work closely with the R&D team to execute required enhancements•Based on the results of the CRP, Final Preparation & Go Live discussion, develop a plan with the client for conversion•Take an active part in building a strong team•Prioritize, promote and support the goals and values of A+W management•Understand the importance of and pursue a high degree of customer service
Required Skills/Expected Behaviors:•Experience within the glass industry is preferred•Excellent interpersonal and presentation communication skills (written and verbal)•Strong client relationship building and negotiation skills•Demonstrate commitment to the company's core values of client satisfaction, continuous improvement and innovation as well as team work•Passionate, pro-active and balanced in approach to issue resolution, internally and externally•Open, honest and transparent communication to internal and external clients/partners to manage expectations and work completion•Committed to working with others to find new and exciting ways of delivering business value•Demonstrate high quality performance to drive competitive advantage and business growthMinimum Requirements:•Bachelor’s degree in degree in manufacturing, technology or business OR combination of equitable experience and school work•Must be able and willing to travel up to 75% or more with potential for extended stints of continuous travel•Functional knowledge of ERP or similar software installation/implementation is preferred•Project Management experience or certification•Must have good presentation, organizational, and documentation skills•Previous software support and client interaction experience•Perform other duties as assigned or requested•Must be at least 18+ years of age
A+W is the market leader for software in the flat glass industry as well as the windows and doors business. We develop ERP-, PPS- and optimization software in order to make glass and window manufacturers even more efficient.
Our products are suitable for small, mid-sized and large companies.
We have been active on the market for more than 30 years and we sell our products worldwide. A+W coop...erates with experienced and competent companies in the industry. This combination provides the best possible solution for our customers.
Our solutions help us control and optimize the whole value chain, from basic glass to finished windows or facade elements.